T&Cs
TERMS AND CONDITIONS
By placing an order with Louise Kane Wedding Stationery, you are accepting the following Terms and Conditions.
Quotes
Please contact me for a personalised quote.
Payment
A 50% non-refundable deposit is payable upon booking.
The final non-refundable payment is due 6 weeks before your wedding date. If your wedding is less than 6 months away the FULL amount is payable upon booking and is non-refundable. If your order is “before the day stationery” only (e.g just invites/rsvps) then 100% non-refundable payment must be made in full at time of booking.
Payment can be received by bank transfer.
If when it comes to final payment your order for place name cards or order of services are different as long as the difference is no more than 10 of each item they can be deducted from your final payment.
Additional stationery items sourced from other suppliers
All additional stationery sourced from other suppliers (e.g lazer pockets)
are to be paid for in full at the time of booking which is a separate cost
to your deposit.
Turnaround Time
Please allow up to 6 weeks for stationery designs to be completed (including printing and delivery). We work our hardest to get your designs ready as fast as possible but turnaround times are not guaranteed and we cannot be held responsible for any delays due to late client feedback and delays due to suppliers.
For items such as place cards and seating plans, please allow 2-4 weeks for completion.
Information
Where possible information should be supplied in an excel spreadsheet format. Information for On the Day Stationery must be sent no less than four weeks before the wedding. If there are any last minute guest list changes after seating plans and place cards have gone to print, a reprint fee will have to be charged.
Proofs & Amendments
Printing
The standard size offered are as follows:
Invitation/Thank You cards – DL, A5, A6, Square
RSVP – A6, A7
Save the Date – DL, A5, A6, Square
If you require different sized cards, pricing will vary so please enquire before ordering.
Each suite comes with either white or kraft envelopes free of charge.
Postage
Once your designs have been approved for print, they will be with you within 7-10 working days*. In the unlikely event of a delay, we will be in touch regularly to keep you updated.
*For foiling and other special finishes, please allow 3 weeks from the date that your order has been sent to print.
Your order will be sent Signed for with Royal Mail. We do everything we can to ensure that your parcel arrives in perfect condition, but in the unlikely event that your parcel gets damaged in transit, please get in touch within 24 hours with photographic evidence and we can look at reprinting your order.
Cancellations & Returns
Cancellations are accepted up to 24 hours after an order has been placed. We do not accept returns or offer refunds after this.
Please contact me for a personalised quote.
Payment
A 50% non-refundable deposit is payable upon booking.
The final non-refundable payment is due 6 weeks before your wedding date. If your wedding is less than 6 months away the FULL amount is payable upon booking and is non-refundable. If your order is “before the day stationery” only (e.g just invites/rsvps) then 100% non-refundable payment must be made in full at time of booking.
Payment can be received by bank transfer.
If when it comes to final payment your order for place name cards or order of services are different as long as the difference is no more than 10 of each item they can be deducted from your final payment.
Additional stationery items sourced from other suppliers
All additional stationery sourced from other suppliers (e.g lazer pockets)
are to be paid for in full at the time of booking which is a separate cost
to your deposit.
Design & Artwork
All styles and fonts are interchangeable between designs at no extra cost, however if any new elements are required an additional fee will be charged.
Should you request a particular font or stock image that we do not already have, an additional fee will be charged to cover the cost of the file and the license.
Turnaround Time
Please allow up to 6 weeks for stationery designs to be completed (including printing and delivery). We work our hardest to get your designs ready as fast as possible but turnaround times are not guaranteed and we cannot be held responsible for any delays due to late client feedback and delays due to suppliers.
For items such as place cards and seating plans, please allow 2-4 weeks for completion.
Information
Where possible information should be supplied in an excel spreadsheet format. Information for On the Day Stationery must be sent no less than four weeks before the wedding. If there are any last minute guest list changes after seating plans and place cards have gone to print, a reprint fee will have to be charged.
Proofs & Amendments
All designs will be sent to you for approval in pdf format. Your item will not be sent to print until you have approved this in writing via email. Colours in print will always look less vibrant compared to colours on your screen.
If you prefer a printed proof there will be a £25 print charge.
If you prefer a printed proof there will be a £25 print charge.
Before approving for print please ensure that you check all details and spellings thoroughly. We cannot be held responsible for any spelling mistakes discovered after final approval and a reprint fee will be charged if the items need to be sent to print again.
Two free rounds of amendments are included with each order. A fee of £30 per round will be charged if any additional amendment are required after this.
Printing
The standard size offered are as follows:
Invitation/Thank You cards – DL, A5, A6, Square
RSVP – A6, A7
Save the Date – DL, A5, A6, Square
If you require different sized cards, pricing will vary so please enquire before ordering.
Each suite comes with either white or kraft envelopes free of charge.
If you require a different type of envelope they are available at an additional cost.
All paper soaks in ink and colours may be dulled down slightly/fade in and out in certain areas of the print if the paper is textured. A printed proof is recommended if this look is not what you are wanting to achieve.
Postage
Once your designs have been approved for print, they will be with you within 7-10 working days*. In the unlikely event of a delay, we will be in touch regularly to keep you updated.
*For foiling and other special finishes, please allow 3 weeks from the date that your order has been sent to print.
Your order will be sent Signed for with Royal Mail. We do everything we can to ensure that your parcel arrives in perfect condition, but in the unlikely event that your parcel gets damaged in transit, please get in touch within 24 hours with photographic evidence and we can look at reprinting your order.
Cancellations & Returns
Cancellations are accepted up to 24 hours after an order has been placed. We do not accept returns or offer refunds after this.
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